Returns + Exchanges

 IN-STORE RETURN POLICY:

Frances Jaye will refund non-sale items within 14 days of original purchase date. All goods must be unworn, with tags attached and accompanied by the original receipt. Exchanges of non-sale merchandise may be made within 30 days of original purchase.

ONLINE RETURN POLICY:

Frances Jaye will refund non-sale items within 14 days of original purchase date. To begin an online return, please contact us at [email protected] with your order number and reason for return. The customer is responsible for the cost of shipping the item back to Dyarne ward through your preferred carrier. Please ship your package to:
Dyarne ward
Attn: Returns
50 E. 8th St. 
CASAL DI PRINCIPE, 20123
 
Dyarne ward is not responsible for items lost or damaged while in transit. Once we receive your return, a member from our sales team will review your order. Upon approval, your refund will be issued in the form of the original method of payment minus shipping costs. 
 Sale items, apothecary, personal scents and gift cards are final sale.